1. Data We Collect
When you interact with our website or book an experience at Mangrove Spot, we may collect the following information:
- Personal Identification: Name, contact number, and email address provided during booking.
- Payment Details: Processed securely and tokenized through our RBI-compliant payment gateway partners (e.g., Razorpay). We do not store raw debit/credit card numbers or CVV on our servers.
- Optional Preferences: Special requests, extra equipment requests, or dietary/timing preferences.
2. How We Use It
Your information is used strictly to provide a seamless and secure adventure experience:
- Confirming reservations and sending booking confirmations, reference codes, and schedule updates via email or SMS/WhatsApp.
- Improving our guest experience, boating logistics, and safety management.
- Sharing updates or promotional seasonal offers (only if you explicitly opt-in).
3. Third-Party Sharing
🔒 We do NOT sell, rent, or trade your personal data to any third parties for advertising or marketing.
Data is shared only with:
- Authorized Payment Gateways: To securely initiate and verify online transactions.
- Direct Service Providers: Verified boat captains, certified guides, and ground staff strictly on a need-to-know basis for booking execution and guest safety.
4. Security
We use industry-standard 256-bit SSL (Secure Sockets Layer) encryption for all website communications and follow secure cloud storage protocols to protect against unauthorized access, loss, or alteration.
5. Your Rights
You maintain full rights over your data. You may request correction or deletion of your personal data at any time by contacting our support desk.